Under the ambitious project of OPERATION FIVE MINUTES to facilitate commuters of Suburban section in getting tickets within maximum five minutes, W.Rly's Mumbai Division has started 8 "Exact Fare Counters" at the following 05 stations over suburban section w.e.f Saturday 18th April, 2015.
1)Churchgate – Window No. 10
2)Dadar - Window No. 05 South West
3)Dadar – Window No. 15 PRS bldg
4)Bandra – Window No. 06 South West
5)Andheri – Window No. 02 Middle West
6)Andheri - Window No. 22 East Booking
7)Borivali - Window No. 08 Middle West
8)Borivali – Window No. 35 North West
The special features of these windows are as under:
ØExact fare of Rs. 5/- & Rs. 10/- ticket only from each window
ØNo other ticket issued from this counter
In order to make it more effective following has been planned:
1.Staff deployment for a few days to create awareness.
2.Placing sign boards on these counters and in booking office and approach path in a strategic manner so that the moment passenger enters the concourse area he is aware about the specific windows. Learning from these five locations will come handy to plan similar initiative from other major suburban and non – suburban stations in due course of time.
1)Churchgate – Window No. 10
2)Dadar - Window No. 05 South West
3)Dadar – Window No. 15 PRS bldg
4)Bandra – Window No. 06 South West
5)Andheri – Window No. 02 Middle West
6)Andheri - Window No. 22 East Booking
7)Borivali - Window No. 08 Middle West
8)Borivali – Window No. 35 North West
The special features of these windows are as under:
ØExact fare of Rs. 5/- & Rs. 10/- ticket only from each window
ØNo other ticket issued from this counter
In order to make it more effective following has been planned:
1.Staff deployment for a few days to create awareness.
2.Placing sign boards on these counters and in booking office and approach path in a strategic manner so that the moment passenger enters the concourse area he is aware about the specific windows. Learning from these five locations will come handy to plan similar initiative from other major suburban and non – suburban stations in due course of time.
