Refund Rules on E-Tickets
Cancellation of e-Tickets after the preparation of Reservation Charts:
For Normal User : E-ticket cannot be cancelled after
chart preparation across the counter.
Users are requested to use the online
TDR filing for such cases and track Status of the refund case through tracking service provided by IRCTC. TDR can be filed upto 4 hours before scheduled
departure of the train for confirmed tickets and upto 30 minutes before scheduled departure of the train for RAC/Waitlisted
tickets. For filing online TDR, select the
''File TDR'' Link in the left panel under the ''My Transactions'' Menu. For additional information
regarding TDR, Select the ''File TDR Procedure'' in the left panel under the ''General''
Menu. IRCTC will forward the claim to concerned Railways to process the refund and
amount will be credited back to same account
through which payment was made after receiving
the same from the concerned Railway. For any other clarification
please mail to etickets@irctc.co.in
For Agent : IRCTC
will file TDR and forward the claim to concerned
Railways to process the refund and amount
will be credited back to Agents account through which payment was made after receiving
the same from the concerned Railway. For any other clarifications please mail to etickets@irctc.co.in
Cancellation of e-tickets:
(1) e-ticket may be booked and cancelled through internet and
the refund of fare shall be credited to the
customer’s account after deducting the charges
applicable.
(2) In case of a confirmed
e-ticket, refund of fare shall be granted in accordance with rules
for unused tickets on which reservation has been made. In
case of RAC e-ticket, refund of fare shall be granted in accordance
with rule for unused waitlisted and RAC ticket.
(3) In case of the waitlisted e-ticket on which status of all
the passengers is on waiting list even after preparation of reservation charts,
names of all such passengers booked on that Passenger Name Record (PNR) shall be
dropped from the reservation chart and refund of fare shall becredited to the customer’s
account after deducting the clerkage.
(4) In case on a party e-ticket or a family e-ticket issued for travel of more than one
person, some persons have confirmed
reservation and others are on the list of
RAC and waiting list, then in case of passengers on RAC or waitlisted not
travelling, a certificate has to be obtained
from the ticket checking staff to that effect and refund of
fare shall be processed on line through TDR, indicating the details of the certificate issued by
ticket checking staff.The on line TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination
and the original certificate issued by
the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC).The fare shall be refunded
by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer’s account after
due verification.
(5) In case of e-tickets (confirmed or RAC), if the reservation charts have been
prepared, online TDR is required to be filed for obtaining refund.
(6) No refund of fare
shall be admissible on e-ticket having confirmed reservation
in
case the ticket is not canceled or TDR not filed online upto 4
hours before the scheduled departure of the train.
(7) No refund of fare shall be admissible on RAC e-tickets
in case the request for refund is filed online less than 30 minutes
before the scheduled
departure of the train.
(8) In other circumstances such as ,(i) Late running of trains
by more than 3 hours, (ii) Inability of ralways
to provide accommodation to reserved passengers, (iii) Dislocation of train services
due to accidents, breaches or floods, Bandh, Rail
roko etc., (iv) Airconditioning failure, and (v) Lower class travel, refund on
e-tickets shall be
admissible within the prescribed
time limits subject to filing of online TDR. Wherever a certificate
from ticket checking staff is required the
passenger shall obtain the same to that effect whereupon refund of fare shall be processed online through TDR,
indicating the details of said certificate
and the original certificate shall be sent
through post to IRCTC. The fare due
shall be refunded by IRCTC to the customer's account after due verification
For Tatkal Tickets Booked as e-Tickets :
In case of party Tatkal Ticket or family Tatkal Ticket (for more
than one person) some confirmed on others on waiting list, full refund of fare less clerkage shall be granted for the
confirmed passengers also if the entire Tatkal
Ticket is surrendered for cancellation upto 4 hours before the
scheduled departure and upto 30 minutes of the actual departure of the train.
No refund will be granted on cancellation of confirmed Tatkal
tickets. For contingent cancellation and
waitlisted Tatkal ticket cancellations, charges
will be deducted as per
existing Railway rules.
Cancellation of e-tickets in
case
of trains cancelled :
If the train is marked as "CANCELLED" in Passenger
Reservation System (PRS) due to breaches,
floods, accidents etc., Automatic refund
of confirmed / RAC 'E" ticket will be
granted similar to waitlisted "e" tickets. There shall not be any requirement
for cancellation / filing of TDR, for refund of "e" tickets incase of cancellation
of trains.
For the speedy payment
of all Ticket Refund Claims
(Coaching Refunds), Passengers
are advised to -
• Obtain certificate from the TTE/Conductor in the following cases - Partially wait-listed e-tickets, less number of Passengers travelled, AC failure,
travel in lower class.
• This original
certificate must be sent to GGM (IT), IRCTC
Ltd., Internet ticketing centre, IRCA Building,
State Entry Road, New Delhi -
110055 after filing on-line refund request for claiming refund. (For IRCTC "E"
& "I" Ticket Passengers).
Warning
Fraudulent claimants for
refund of fare on all types of
Railway Tickets are liable
for legal action