Shri Pawan Kumar Bansal, Hon'ble Minister of Railways inaugurated renovated Base Kitchen and newly commissioned Customer Facilitation Centre at Mumbai Central on 16th April, 2013. Shri Vinay Mittal, Chairman, Railway Board and other senior railway officials were also present on this occasion.
Mumbai Central is one of the most important terminuses of Western Railway. It serves as the southernmost terminus for outstation trains in Mumbai. Trains from Gujarat, Delhi, Rajasthan and Punjab originate from and terminate at this station. About 17600 passengers start their journey from here every day. India's premier Rajdhani trains depart from here for Delhi. Other popular trains include Ahmedabad Shatabdi Express, Karnavati Express, Ahmedabad & Indore Duronto trains, Gujarat Mail, Golden Temple Mail etc. The total average daily passenger earning at Mumbai Central is Rs. 90.29 lakh.
Renovated Base Kitchen:
As per catering policy 2010, the base kitchens should be constructed as state-of-the-art, confirming to the international standards like ISO-22000. In order to provide hygienic and quality food to its valued passengers, Western Railway has renovated its Base Kitchen at Mumbai Central. It has a total area of 727.77 sq meters. It has separate area/section for Cooking, Washing, Gas Room, Tray set up, Packing & Dispatch and for Storing various commodities. The Base Kitchen is equipped with high capacity Induction Cook Tops, Induction Kadais, Refrigerators, perforated storage racks, Kitchen Utility Trolleys etc. It is further being provided with Vegetable Washers, Veg Cutters, Spider Dough kneader, 2 Door Refrigerators etc in this Kitchen. The Base Kitchen has been renovated with all necessary appliances, equipments and facilities to provide better catering to the passengers.
The Base Kitchen at Mumbai Central supplies meals & snacks in the two most prestigious trains of Western Railway – Mumbai Central-New Delhi Rajdhani Express and Mumbai Central-Nizamuddin August Kranti Rajdhani Express. on an average, 1100-1150 meals per train are being supplied to Rajdhani Express and August Kranti Rajdhani Express. The average ratio of Veg & Non-Veg meal is 3:1.
Western Railway has two Base Kitchens at Mumbai Central and Ahmedabad respectively, for supplying meals to prestigious Rajdhani trains. Surat, Vadodara and Ratlam have been identified for setting up new Base Kitchens.
Newly Commissioned Customer Facilitation Centre:
With a view to provide better facilities to the passengers and also to improve the public interface system at the station, a Facilitation Centre has been commissioned recently. This Centre has been designed as such to provide all necessary information and facilities to the passengers at one window that are expected when a passenger arrives at the station or someone comes to receive the passenger.
The salient features of newly commissioned Customer Facilitation Centre are as under:-
ØEnquiry Counter for General inquiries of the passengers
ØCurrent Reservation Counter for ticket booking after the charting depending on the last minute availability of berths.
ØElectronic Display of Reservation Charts.
ØDisplay Arrivals/ Departures of trains.
ØRetiring Room booking facility.
ØPlatform tickets availability.
ØAvailability of Wheel Chair/ Battery Operated Car
ØAvailability of Passenger Operated Enquiry Terminal (POET)
ØWindow for differently abled passengers.
