RAILWAYS TOAMEND IN CERTAINPROVISIONS OF REFUND OF FARE RULES
TO COME INTO FORCE FROM 12TH NOVEMBER, 2015
Railway Board, New Delhi has notifiedin the Gazettee and communicated amendments in the certain provisions of Refund Rules to all the Zonal Railways. These will come into effect from 12th November, 2015.
(A)CANCELLATION CHARGES PER PASSENGER ON CONFIRMED RESERVED TICKETS:-
Ø48 Hours before the Scheduled Departure of Train: I AC : Rs.240/- ;2AC: Rs.200/- ; 3AC/AC Chair Car : Rs. 180/- ; Sleeper Class (SL) : Rs.120/-& Second Class Seat (2S) : Rs.60/-.
ØBetween 48 hours and 12 hours before the Scheduled Departure of Train:25% subject to minimum above.
ØBetween 12 hours and 04 hours before the Scheduled Departure of Train:50% subject to minimum above.
ØRefund after the above prescribed time limit :Nil (No refund is allowed).
(B)CANCELLATION CHARGES PER PASSENGER ON UNUSED RESERVATION AGAINST CANCELLATION (RAC) / WAIT LISTEDRESERVED TICKETS:-
ØUp to Half an Hour before the Scheduled Departure of Train : Rs.60/- for all the Classes.
ØRefund after the above prescribed time Limit : Nil (No refund is allowed).
Station Master to Refund Fares : Here Station Master means a railway employee, by whatever name called, having overall charge of a railway station includes any other railway employee authorized to grant refund of fare at a station.(1) Subject to the other provisions of these rules, every refund of fare on unused ticket shall, when such ticket is presented for refund of fare to the Station Master of ticket issuing station, be granted by such station master after verifying the genuineness of the ticket from the record of the station. (2) Subject to other provisions of these rules, every refund of fare on confirmed tickets, Reservation Against Cancellation(RAC) tickets and wait-listed tickets shall, when such tickets are presented for refund of fare to the station master of ticket issuing station, be granted within the time lights prescribed in these rules, by such station master after verifying the genuineness of the tickets through computer or from the record of the station, provided that....
(a)in case of tickets which were issued for travel from a station other than the ticket issuing station, refund of fare shall be admissible at---(i) the ticket issuing station, if the ticket is surrendered before scheduled departure of the train from the station where the ticket is valid for travel; and (ii) the journey commencing station, if the ticket is surrendered within the time limits prescribed in these rules; and
(b)refund of fare may also be granted by the station master of a station other than the ticket issuing station and journey commencing station subject to the conditions that—(i) the ticket is surrendered for refund of fare during working hours of the reservation office and before the preparation of reservation chart, of the concerned train, for the station from where the ticket is valid; and the genuineness of the ticket and its particulars are verifiable at the refund granting station through computer or from record of the station.
(3) Levy of Clerkage :-- Subject to the other provisions of these rules, the station master shall levy a clerkage charge per passenger for cancellation of unreserved, wait-listed and RAC tickets at the rate ofRs.30/- for second class unreserved ticket and Rs.60/- for second class reserved ticket and other classes.
(4) Refund on cancellation ofUnused Unreserved Tickets :-- If an unreserved ticket is presented to the station master for cancellation, the refund of fare shall be made on every such ticket after deducting the clerkage—(i) if the ticket is presented for cancellation within three hours of the issue of tickets (ii) in case of tickets issued in advance, if the ticket is presented up to 24 hours of the day preceding the day of journey.
(5) Refund on cancellation ofUnused Reserved Tickets :-- (1) Subject to the provisions of these rules, if a confirmed ticket is presented by the passenger or his representative to a station master for cancellation, the refund of fare shall be made after deducting cancellation charges from the fare as follows:--
(a) if the ticket is presented for cancellation more than 48 hours in advance of the scheduled departure of the trains, a minimum per passenger cancellation charge shall be deducted at the flat rate of Rs.240/- for Air Conditioned First Class or Executive Class, Rs.200/- for Air Conditioned 2-tieror First Class, Rs.180/- for Air Conditioned 3-tier or III-economy or AC Chair Car, Rs.120/- for Sleeper Class and Rs.60/- for Second Class;
(b) if the ticket is presented for cancellation between 48 hours and up to 12 hours before the scheduled departure of the train, the cancellation charge shall be 25% of the fare subject to the minimum of the cancellation charge referred to in clause (a);
(c) if the ticket is presented for cancellation with 12 hours before the scheduled departure of the train up to 04 hours before the scheduled departure of the train irrespective of distance, the cancellation charge shall be 50%of the fare subject to the minimum of the cancellation charge referred to in clause (a);
(d) the passenger may get the ticket cancelled from any Passenger Reservation System(PRS) counter or designated current counter.
ØNo refund shall be granted on the confirmed ticket after 04 hours before the scheduled departure of the train.
ØIn case, on a party ticket or a family ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condition that the entire ticket is surrendered for cancellation up to 30 minutes before the scheduled departure of the train.
(6) Refund on cancellation ofUnused RAC or Wait-listed Tickets :-- (1) Where a RAC ticket or wait-listed ticket is presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is presented for cancellation up to 30 minutes before the scheduled departure of the train irrespective of the distance. (2) the passenger may get the RAC ticketor wait-listed ticket cancelled from any Passenger Reservation System(PRS) counter or designated current counter.(3) No refund of fare shall be granted on RAC ticket or wait-listed ticket after 30 minutes before the scheduled departure of the train.(4) In case no facility of cancellation of RAC ticket or wait-listed ticket issued through PRS is available at the station originating the journey for night trains leaving between 21-00 hrs. and 06-00 hrs (actual departure), the refund of fare shall be admissible at the station within first two hours after the opening of reservation office. (5) In remote and hilly areas as identified by the Zonal Railways, with the prior approval of the General Manager and printed in the time table, for night trains leaving between 19-00 hrs. and 06-00 hrs. (actual departure), the refund shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area.(6) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with main rule 5.
(7) Refund on cancellation of Tickets booked through Internet (i and e-tickets):-- (1) The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account from which booking transaction took place, after deducting the applicable charges and in case of i-tickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, refund due shall be credited to the account from which booking transaction took place. (2) In case of a confirmed ticket booked through internet, refund of fare shall be granted in accordance with main rule 5.(3) In case of RAC ticket booked through internet, refund of fare shall be granted in accordance with main rule 6.(4) In case of e-tickets booked through internet (confired or RAC), such ticket shall be cancelled online or online Ticket Deposit Receipt(TDR) shall be filed within the time limits prescribed under these rules for obtaining refund. (5) In case of wait-listed e-tickets on which status of all the passengers is on wait list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record(PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the account from which booking transaction took place after deducting clerkage and in case of wait-listedi-tickets, such tickets shall be cancelled at the computerised Passenger Reservation System(PRS) counter within the time limits prescribed under these rules and thereafter refund can be claimed online and the refund shall be credited to the account from which booking transaction took place, in accordance with main rule 6.
ØNo refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled orTDR not filed online up to 04 hours before the scheduled departure of the train.
ØNo refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online up to 30 minutes before the scheduled departure of the train.
ØIn case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place and online cancellation or filing of TDR shall not be required in such case.
TO COME INTO FORCE FROM 12TH NOVEMBER, 2015
Railway Board, New Delhi has notifiedin the Gazettee and communicated amendments in the certain provisions of Refund Rules to all the Zonal Railways. These will come into effect from 12th November, 2015.
(A)CANCELLATION CHARGES PER PASSENGER ON CONFIRMED RESERVED TICKETS:-
Ø48 Hours before the Scheduled Departure of Train: I AC : Rs.240/- ;2AC: Rs.200/- ; 3AC/AC Chair Car : Rs. 180/- ; Sleeper Class (SL) : Rs.120/-& Second Class Seat (2S) : Rs.60/-.
ØBetween 48 hours and 12 hours before the Scheduled Departure of Train:25% subject to minimum above.
ØBetween 12 hours and 04 hours before the Scheduled Departure of Train:50% subject to minimum above.
ØRefund after the above prescribed time limit :Nil (No refund is allowed).
(B)CANCELLATION CHARGES PER PASSENGER ON UNUSED RESERVATION AGAINST CANCELLATION (RAC) / WAIT LISTEDRESERVED TICKETS:-
ØUp to Half an Hour before the Scheduled Departure of Train : Rs.60/- for all the Classes.
ØRefund after the above prescribed time Limit : Nil (No refund is allowed).
Station Master to Refund Fares : Here Station Master means a railway employee, by whatever name called, having overall charge of a railway station includes any other railway employee authorized to grant refund of fare at a station.(1) Subject to the other provisions of these rules, every refund of fare on unused ticket shall, when such ticket is presented for refund of fare to the Station Master of ticket issuing station, be granted by such station master after verifying the genuineness of the ticket from the record of the station. (2) Subject to other provisions of these rules, every refund of fare on confirmed tickets, Reservation Against Cancellation(RAC) tickets and wait-listed tickets shall, when such tickets are presented for refund of fare to the station master of ticket issuing station, be granted within the time lights prescribed in these rules, by such station master after verifying the genuineness of the tickets through computer or from the record of the station, provided that....
(a)in case of tickets which were issued for travel from a station other than the ticket issuing station, refund of fare shall be admissible at---(i) the ticket issuing station, if the ticket is surrendered before scheduled departure of the train from the station where the ticket is valid for travel; and (ii) the journey commencing station, if the ticket is surrendered within the time limits prescribed in these rules; and
(b)refund of fare may also be granted by the station master of a station other than the ticket issuing station and journey commencing station subject to the conditions that—(i) the ticket is surrendered for refund of fare during working hours of the reservation office and before the preparation of reservation chart, of the concerned train, for the station from where the ticket is valid; and the genuineness of the ticket and its particulars are verifiable at the refund granting station through computer or from record of the station.
(3) Levy of Clerkage :-- Subject to the other provisions of these rules, the station master shall levy a clerkage charge per passenger for cancellation of unreserved, wait-listed and RAC tickets at the rate ofRs.30/- for second class unreserved ticket and Rs.60/- for second class reserved ticket and other classes.
(4) Refund on cancellation ofUnused Unreserved Tickets :-- If an unreserved ticket is presented to the station master for cancellation, the refund of fare shall be made on every such ticket after deducting the clerkage—(i) if the ticket is presented for cancellation within three hours of the issue of tickets (ii) in case of tickets issued in advance, if the ticket is presented up to 24 hours of the day preceding the day of journey.
(5) Refund on cancellation ofUnused Reserved Tickets :-- (1) Subject to the provisions of these rules, if a confirmed ticket is presented by the passenger or his representative to a station master for cancellation, the refund of fare shall be made after deducting cancellation charges from the fare as follows:--
(a) if the ticket is presented for cancellation more than 48 hours in advance of the scheduled departure of the trains, a minimum per passenger cancellation charge shall be deducted at the flat rate of Rs.240/- for Air Conditioned First Class or Executive Class, Rs.200/- for Air Conditioned 2-tieror First Class, Rs.180/- for Air Conditioned 3-tier or III-economy or AC Chair Car, Rs.120/- for Sleeper Class and Rs.60/- for Second Class;
(b) if the ticket is presented for cancellation between 48 hours and up to 12 hours before the scheduled departure of the train, the cancellation charge shall be 25% of the fare subject to the minimum of the cancellation charge referred to in clause (a);
(c) if the ticket is presented for cancellation with 12 hours before the scheduled departure of the train up to 04 hours before the scheduled departure of the train irrespective of distance, the cancellation charge shall be 50%of the fare subject to the minimum of the cancellation charge referred to in clause (a);
(d) the passenger may get the ticket cancelled from any Passenger Reservation System(PRS) counter or designated current counter.
ØNo refund shall be granted on the confirmed ticket after 04 hours before the scheduled departure of the train.
ØIn case, on a party ticket or a family ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to the condition that the entire ticket is surrendered for cancellation up to 30 minutes before the scheduled departure of the train.
(6) Refund on cancellation ofUnused RAC or Wait-listed Tickets :-- (1) Where a RAC ticket or wait-listed ticket is presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is presented for cancellation up to 30 minutes before the scheduled departure of the train irrespective of the distance. (2) the passenger may get the RAC ticketor wait-listed ticket cancelled from any Passenger Reservation System(PRS) counter or designated current counter.(3) No refund of fare shall be granted on RAC ticket or wait-listed ticket after 30 minutes before the scheduled departure of the train.(4) In case no facility of cancellation of RAC ticket or wait-listed ticket issued through PRS is available at the station originating the journey for night trains leaving between 21-00 hrs. and 06-00 hrs (actual departure), the refund of fare shall be admissible at the station within first two hours after the opening of reservation office. (5) In remote and hilly areas as identified by the Zonal Railways, with the prior approval of the General Manager and printed in the time table, for night trains leaving between 19-00 hrs. and 06-00 hrs. (actual departure), the refund shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area.(6) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up to final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with main rule 5.
(7) Refund on cancellation of Tickets booked through Internet (i and e-tickets):-- (1) The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account from which booking transaction took place, after deducting the applicable charges and in case of i-tickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, refund due shall be credited to the account from which booking transaction took place. (2) In case of a confirmed ticket booked through internet, refund of fare shall be granted in accordance with main rule 5.(3) In case of RAC ticket booked through internet, refund of fare shall be granted in accordance with main rule 6.(4) In case of e-tickets booked through internet (confired or RAC), such ticket shall be cancelled online or online Ticket Deposit Receipt(TDR) shall be filed within the time limits prescribed under these rules for obtaining refund. (5) In case of wait-listed e-tickets on which status of all the passengers is on wait list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record(PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the account from which booking transaction took place after deducting clerkage and in case of wait-listedi-tickets, such tickets shall be cancelled at the computerised Passenger Reservation System(PRS) counter within the time limits prescribed under these rules and thereafter refund can be claimed online and the refund shall be credited to the account from which booking transaction took place, in accordance with main rule 6.
ØNo refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled orTDR not filed online up to 04 hours before the scheduled departure of the train.
ØNo refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online up to 30 minutes before the scheduled departure of the train.
ØIn case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place and online cancellation or filing of TDR shall not be required in such case.
