Commercial Department of Southern Railway has enlisted Helpline Numbers for quick redressal of grievances and complaints in connection with booking of parcels and luggage. Passengers are requested to contact Officer on Special Duty to Chief Commercial Manager, Southern Railway, Chennai on phone no.044/25354405, Mobile No.9003160969, 9003160995 and Helpline No.138, to redress their grievances.
Passengers can also contact Divisional Helpline Numbers to register complaints/grievances coming under the jurisdiction of the respective divisions as under:
Chennai - 044 -25354457
Salem - 0427-2431010
Trivandrum - 0471 – 2326484
Madurai - 0452 – 2308250
Tiruchchirappalli – 0431-2418992
Ticket refunds claims are normally cleared within a period of four weeks. Passengers are requested to contact Officer on Special Duty to Chief Commercial Manager on the phone/mobile numbers listed above for non-receipt of ticket refunds beyond one month with details about their refund claims and phone number of the passenger/applicant.
Passengers can also contact Divisional Helpline Numbers to register complaints/grievances coming under the jurisdiction of the respective divisions as under:
Chennai - 044 -25354457
Salem - 0427-2431010
Trivandrum - 0471 – 2326484
Madurai - 0452 – 2308250
Tiruchchirappalli – 0431-2418992
Ticket refunds claims are normally cleared within a period of four weeks. Passengers are requested to contact Officer on Special Duty to Chief Commercial Manager on the phone/mobile numbers listed above for non-receipt of ticket refunds beyond one month with details about their refund claims and phone number of the passenger/applicant.
