Status of SMS based Passenger Complaints
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OBJECTIVES
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1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
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2.To reduce the gap between the customers' expectations and railway's performance
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3.To help railways prioritize focus areas
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4.To foster greater participation of customers in railway services
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SALIENT FEATURES
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1. Complaint/suggestion can be registered at8121281212 by sending an SMS
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2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
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3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
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"STATUS < SPACE > < REFERENCE ID>"
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to 8121281212
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or by logging on our website-www.scrailway.gov.in
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4. Final reply will be sent through an SMS and will also be available on our website-www.scrailway.gov.in
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